FAQ

Please find the information about customisations, orders & partnerships below. If you have a question which you can not find the answer below, please feel free to send an email to alicja@strzyzynska.com

Customisation services are available per request. If the color you want is not available on the color choice list, please feel free to send an email at alicja@strzyzyznska.com or use the contact form at the contact page

Please mind that all customised artwork are non-refundable unless the item was damaged during shipping.

Delivery times will depend on the stock status of the artwork. If the order is available in stock, order will be shipped within 24 hours of purchase date. If the item is made to order, the artwork will need to be made before shipping. For more information about “made to order” times, please refer to the artworks page where the time frame is indicated. 

If your billing address is different than the shipping address, please include the billing address additionally on the billing form on the checkout page. If you are purchasing as a company, please feel free to include your company name on the checkout form. VAT invoices are available per request. After placing the order, please send an email to alicja@strzyzynska.com and your VAT invoice will be emailed to you. 

All artwork is fully refundable within the 30 days window given that the item is undamaged and in its original form and packaging. If you are not happy with your order, please return the artwork to the below address and your funds will be deposited back to your original method of payment. After the 30 days grace period, it is not possible to return the artwork. 

If the artwork is sold customised or damaged after use, we can not offer any refunds. 

Please mind that returning costs belong to the customer unless the item has been damaged during shipping. In this case, shipping fees will be waived. 

 

Fritz Conijnstraat 31

1063CB

Amsterdam, Netherlands

All artwork sold in this site is under warranty for 1 year. If the artwork malfunctions during regular use, it can be returned for repairs free of charge for the given time period. If the item can not be fixed, we will replace the artwork without additional cost. Before we can issue repair work, please send us a photo of the damage and we will asses if the damage is covered by warranty. 

I am always open to partnerships and collaborations. If you have a partnership request, please send an email at alicja@strzyzynska.com and I will get back to you within 24 hours.